Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like, and fully understand the difficulties of shopping online. We will do our utmost best to ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

PockeTVi will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

• There is no visible signs of damage
• All original packaging is intact 

Any sign of damage will compromise the guarantee provided by PockeTVi. 

Item(s) cannot be returned or exchanged after 30 days of purchase.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

Processing Returns or Exchanges

For all returns of exchanges do not hesitate to reach by contacting us at PockeTVi and promptly provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page. We will be happy to offer you an immediate solution and ensure that you are left satisfied with your experience.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping item(s) over $75, please consider using a track-able shipping service or purchasing shipping insurance.

Damaged Items

If you receive a damaged or defective item, please submit a request for exchange or refund to our email team info-support@pocketvi.com.

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage, exchange, or return request. We are more than willing to swiftly resolve any issues arising from a negligence on our part, and hope that we succeed in providing you with a top-notice customer experience.

Refunds (if applicable)

In the case that a refund is applied for, once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at info-support@pocketvi.com and  give us some time to investigate the matter further. 

Gifts

Follow the same instructions as provided above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Upon receiving a returned item, a digital gift certificate will be emailed to you. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info-support@pocketvi.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.