PockeTVi partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to proudly ship directly to your door with a flat rate world-wide shipping.
The customer will be charged the moment they place their order. All payments are subject to verification and pre-shipping approval, which at times may take several days to process, so as to avoid any credit card fraud. Orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
Shipping is only handled on business days, and somewhere between 2-5 working days are required on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer - up to 10 days - especially if orders are placed around major holidays, or include popular items experiencing stock availability issues. For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
All orders are processed with tracking numbers, which can be found in Dispatch Confirmation email that the customer will receive when the order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at info-support@pocketvi.com.
Upon successfully shipping the order, the customer will receive a Shipping Confirmation email.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
|
Location |
*Estimated Shipping Time |
|
United States |
7-14 Business days |
|
Canada, Europe |
10-14 Business days |
|
Australia, New Zealand |
10-21 Business days |
|
Mexico, Central America, South America |
15-30 Business days |
*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.
While we will do all that PockeTVi can to make sure the order is delivered on time, the PockeTVi cannot be held responsible for conditions beyond its control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond the initial delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. PockeTVi can neither control these charges, nor predict what they may be. Likewise, on the account of a refused or returned shipment, the customer will still be responsible for any import taxes and return shipping costs incurred.
Custom policies widely vary by each country, hence in case of any questions we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages:
PockeTVi is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, we request you to please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
PockeTVi partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to proudly ship directly to your door with a flat rate world-wide shipping.
The customer will be charged the moment they place their order. All payments are subject to verification and pre-shipping approval, which at times may take several days to process, so as to avoid any credit card fraud. Orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
Shipping is only handled on business days, and somewhere between 2-5 working days are required on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer - up to 10 days - especially if orders are placed around major holidays, or include popular items experiencing stock availability issues. For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
All orders are processed with tracking numbers, which can be found in Dispatch Confirmation email that the customer will receive when the order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at info-support@pocketvi.com.
Upon successfully shipping the order, the customer will receive a Shipping Confirmation email.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
|
Location |
*Estimated Shipping Time |
|
United States |
7-14 Business days |
|
Canada, Europe |
10-14 Business days |
|
Australia, New Zealand |
10-21 Business days |
|
Mexico, Central America, South America |
15-30 Business days |
*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.
While we will do all that PockeTVi can to make sure the order is delivered on time, the PockeTVi cannot be held responsible for conditions beyond its control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond the initial delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. PockeTVi can neither control these charges, nor predict what they may be. Likewise, on the account of a refused or returned shipment, the customer will still be responsible for any import taxes and return shipping costs incurred.
Custom policies widely vary by each country, hence in case of any questions we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages:
PockeTVi is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, we request you to please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address/Address Change Disclaimer:
Shipping will only be done to the destination that pertains to the address provided by the customer at check-out.
To ensure the quickest possible fulfillment, we start working on the order the moment it is placed. It is hence the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order, because PockeTVi is unable to make any changes - including address changes - to an order after it has been placed.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info-support@pocketvi.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.